Refund policy
At Onecompress, we value customer satisfaction and aim to provide a transparent and fair return and refund process. Please read this policy carefully before making a purchase.
Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must meet the following conditions:
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Unused, unworn, and in its original condition
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In the original packaging, including all accessories, tags, and inserts
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Free from signs of use, damage, or alteration
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items are not eligible for return:
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Items marked as final sale or clearance
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Gift cards
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Items showing signs of use or damage caused after delivery
Return Process
To initiate a return, please contact our support team at info@onecompressfit.com with:
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Your order number
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The reason for the return
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Photos of the item (if requested)
Our team will review your request and provide return instructions if approved. Unauthorized returns will not be accepted.
Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original method of payment within 5 to 10 business days, depending on your payment provider.
Shipping Costs
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Original shipping fees are non-refundable
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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us at info@onecompressfit.com within 7 days of delivery. We will evaluate the issue and, if confirmed, offer a replacement or full refund at no additional cost.
Chargebacks
We encourage customers to contact us first to resolve any issues before filing a chargeback. Unauthorized chargebacks may result in order delays or account restrictions.
For any questions regarding this policy, please contact us at info@onecompressfit.com.